Refund policy

Right of withdrawal (pursuant to articles 52 et seq. of the Consumer Code)

Pursuant to articles 52 and following of the Consumer Code, the consumer has the right to withdraw from the purchase contract, without having to provide any reason, within 14 (fourteen) days from the date of receipt of the goods.

To exercise the right of withdrawal, the consumer is required to communicate to Nolangroup S.p.A. your decision through an explicit declaration, using the withdrawal form available on the Site or any other communication suitable for clearly expressing the desire to withdraw from the contract.

The consumer is required to return the goods without undue delay and, in any case, within 14 (fourteen) days from the date on which he communicated the decision to withdraw from the contract.

The consumer is solely responsible for the decrease in value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning.

Refund in case of exercise of the right of withdrawal

In case of exercise of the right of withdrawal, Nolangroup S.p.A. will reimburse the consumer for all payments received, including standard delivery costs, within 14 (fourteen) days from the day on which it is informed of the consumer's decision to withdraw from the contract.

The refund may be withheld until receipt of the goods or until the consumer has demonstrated that they have sent them back, whichever occurs first.

The refund will be made using the same payment method used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise.

The direct costs of returning the goods are borne by the consumer, unless Nolangroup S.p.A. has expressly agreed to support them or that the return is due to a lack of conformity of the product.

Commercial extension of the right of withdrawal to 30 days (optional)

Without prejudice to the right of withdrawal provided by law, Nolangroup S.p.A. recognizes that consumers resident in the European Union have an additional right of withdrawal of a commercial nature, exercisable within 30 (thirty) days from the date of receipt of the goods.

The exercise of this commercial right is subject to the following conditions:

• the product must not have been used or worn beyond what is necessary to verify its nature, characteristics and functioning;
• the product must be returned, where possible, complete with original labels and in the original packaging;
• the order number or other elements useful for identifying the purchase must be provided.

This extension constitutes a voluntary commercial advantage and does not affect in any way the mandatory rights recognized to the consumer by current legislation.

Refund as part of voluntary commercial returns

In the event of a return made within the commercial extension referred to in the previous article, the refund will be made according to the methods and terms indicated in this commercial policy, after verifying the status of the returned products.

Technical times for crediting the refund

The actual crediting times of the refund may vary depending on the bank or issuer of the payment method used and do not depend on Nolangroup S.p.A.

If, after the legal deadline, the refund is not credited, the consumer can contact Customer Service for appropriate checks.

Defective or non-compliant products

In the event of a defective, damaged or non-compliant product with the contract, the consumer benefits from the rights provided for by the legal guarantee of conformity, pursuant to articles 128 et seq. of the Consumer Code.

The exercise of rights deriving from the legal guarantee of conformity is not subject to any limitation relating to the state of the packaging, the presence of labels or the observance of commercial return procedures.

Goods excluded from the right of withdrawal

The right of withdrawal is excluded in the cases provided for by article 59 of the Consumer Code, including, by way of example:

• perishable goods or goods that are likely to deteriorate rapidly;
• sealed goods that are not suitable for return for hygienic or health protection reasons, if they have been opened after delivery.

Return procedure

The exercise of the legal right of withdrawal does not require any prior authorization.

Voluntary commercial returns are instead subject to the operating procedure indicated in the "Make a return" section of the Site.

Prevalence clause

The provisions relating to the right of withdrawal and the legal guarantee of conformity, provided for by the mandatory consumer protection legislation, prevail over any different provision contained in these conditions or in the commercial policies of Nolangroup S.p.A. Any more favorable conditions recognized to the consumer apply exclusively within the limits and according to the methods expressly provided.