If the call is correctly transmitted to the helmet but you cannot hear the call’s ringtone, you should check both the phone audio settings (ringtone audio, call audio, multimedia audio, ...), and the options enabled during the pairing up of the phone to the N-Com system (in the Bluetooth menu of your smartphone, select the Settings icon next to the N-Com name and check the various options on the specific page).
If the call is correctly transmitted to the helmet but you cannot hear the call’s ringtone, you need to adjust the volume on the smartphone.
Proceed as follow:
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Pair up and connect the iPhone to the N-Com system
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Make a call from the iPhone
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While sending the call, increase volume using the telephone volume control. At this point, a level scale appears on the iPhone screen that allows you to adjust the volume (Bluetooth) of the ringtone transmitted to the N-Com system.
For further details:
https://www.youtube.com/watch?v=nbGqfyh88-I&list=PLD5FE23A525B2375C&index=6
The problem seems to be caused by the N-Com EASYSET program taking too long to find the update file. We recommend moving (or re-downloading) the update file to the Desktop, so that EASYSET can identify it quickly and easily.
Should the problem recur:
- If displayed, on the Windows message select "Wait for the program to respond"
- Try to update by changing computers
- If you are using a computer running Windows 10 or 11 OS, please refer to the question “WINDOWS 10/11 AND FIRMWARE UPDATE PROBLEMS”
Make sure your internet connection is active.
The connection with the server could be blocked by Antivirus / Firewall.
The error can be solved by disabling the Windows Firewall or your personal Firewall.
If during the firmware installation process the operation is blocked/interrupted:
- Disconnect the USB cable from the computer
- Close the N-Com EASYSET program
- Restart the computer
- Reopen the N-Com EASYSET program
- Reconnect the N-Com system to the computer and proceed with the update (even if the product is not recognized by the program. In the upper right corner, where the product logo is usually displayed, you will see the words "Firmware Management").
The problem can be solved by temporarily disabling the driver’s digital signature.
Follow the following steps:
- Click on the Windows START button
- In the search field, type "EXECUTE” and press ENTER
- The "RUN" window opens. In the blank field, type the command: shutdown /r /o (include the spaces as indicated)
- When the system restarts, select "Troubleshoot"
- Select "Advanced"
- In the "Advanced options" window, select "Startup settings"
- In the "Startup Settings" screen, click "Restart" to restart your computer again
- After the restart, in the "Startup settings" window press F7 to select "Disable driver signature enforcement"
- The PC restarts.
Then proceed with the firmware update.
The digital signature is restored automatically when the computer is turned off. As and when you update the system again, you will need to repeat the procedure above.
N-Com B601 systems are not compatible with any smartphone apps.
B601 systems can be managed using the N-Com keypad positioned on the helmet or the PC / MAC N-Com EASYSET program.
Check that the N-Com system is compatible with the N-Com Easyset program, click here.
We suggest you check that the USB connector has been inserted correctly and completely in the N-Com system. Failure to recognize it could be caused by incorrect insertion of the connector in the terminal.
Alternatively:
- “X” series systems only: check that the connector of the USB cable of the N-Com system is inserted correctly in the e-box terminal
- disconnect the N-Com system from the computer and reconnect it
- change the USB port of the computer
- restart the PC
- verify that any Antivirus program does not prevent USB recognition
- if available, connect the N-Com system to another PC / MAC
- if available, try using another USB cable
If using a Mac, we suggest checking input monitoring:
- On the Mac, select Apple menu >> System Preferences. Click on Security and Privacy, then click on Privacy.
- Select "Input monitoring".
- Select the box next to the app to allow monitoring of input devices.
- Deselect the option to disable access for that app.
- Restart the MAC to save the settings.
Check that the N-Com system is compatible with the N-Com Wizard app for smartphones, click here.
Connect the N-Com system to the N-Com Wizard program and check, in the "Firmware Update" menu, that the "Use with Tom Tom" option is NOT enabled.
If the problem persists:
- Uninstall and reinstall the App from the phone
- Delete and repeat the pairing between the telephone and the N-Com system
To change the language of the voice prompts, you need to update the system firmware:
- Download and install on your PC the latest available version of N-Com Wizard
- Connect the N-Com system to the PC
- Open the N-Com Wizard program selecting the option “Execute as administrator” (right click on the icon from the program)
- Select the menu “Firmware Update”
- Select the flag that corresponds to your chosen Voice Prompt language
- Press the pushbutton “Install firmware update” and continue with the update
Check that the N-Com system is compatible with the N-Com Wizard program, click here.
Proceed as follow:
- Uninstall the N-Com Wizard program from your computer
- Download and install on the PC the latest available version of N-Com Wizard (2.5)
- Connect the N-Com system to the PC and check that the system is correctly recognized by the program
Alternatively:
- Check the various components of the N-Com system are correctly connected
- Check that the USB cable is inserted correctly in the terminal
- If available, use another USB cable
- If available, try another PC
Check on the N-Com EASYSET program - SETTING window - that the SIDE TONE mode is not active.
If the option is active, de-activate it.
If the problem persists, RESET all relevant systems.
We recommend you check the correct installation of the system in the helmet, checking all connections and for any obvious defects.
The problem could be related to a defect in the charging cable / USB power supply / electronic plate or alternatively the need to replace the battery due its charging capacity having expired.
If available, try using another USB cable or a different USB power supply.
If the problem is not resolved, please contact the retailer where you purchased the product to receive technical assistance.
We suggest you:
- check the system has been installed correctly, check all connections and for any obvious defects
- check that the keypad is connected correctly to its counterpart
- check if, by connecting the system to the specific computer program (N-Com EASYSET or N-Com Wizard), the system is correctly recognized. If so, update the system
- for systems where the battery holder is accessible, disconnect the battery connector from its counterpart and reconnect it after a few minutes
If the problem is not resolved, please contact the retailer where you purchased the product to receive technical assistance.